Legal & Privacy
Your privacy is a core commitment at moba4. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your information as a player on our platform.
moba4 ("we", "us", "our") operates the online betting platform accessible at moba4.bet and is committed to protecting the privacy and personal data of all users ("you", "your") who access or use our services. This Privacy Policy describes our practices concerning the collection, use, storage, sharing, and protection of personal information in connection with your use of the moba4 platform.
This policy applies to all personal data processed through the moba4 website, mobile-optimised interfaces, customer support channels, and any other digital touchpoint operated under the moba4 brand. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern the full relationship between moba4 and its registered players.
moba4 processes personal data primarily in connection with players based in Indonesia. Where applicable, our practices are aligned with internationally recognised data protection principles including purpose limitation, data minimisation, storage limitation, and integrity and confidentiality requirements.
moba4 collects the following categories of Personal Data, depending on how you interact with the Platform:
moba4 collects Personal Data through the following methods:
When you register an account, complete the KYC process, make a deposit or withdrawal request, contact our support team, or participate in a promotion, you provide us with Personal Data directly. This is the primary source of the data categories listed in Sections 3.1, 3.2, 3.3, and 3.5 above.
When you visit and interact with the moba4 Platform, our servers and analytics systems automatically record technical and device data as described in Section 3.4. This collection occurs through web server logs, cookies, and browser storage technologies described further in Section 10.
moba4 may receive Personal Data about you from the following third-party sources:
moba4 processes your Personal Data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your moba4 account | Registration data (Section 3.1) |
| Verifying your age (21+) and identity (KYC) | KYC data (Section 3.2), Registration data (Section 3.1) |
| Processing IDR deposits and withdrawals | Financial data (Section 3.3), KYC data (Section 3.2) |
| Preventing fraud, money laundering, and account abuse | All categories (Sections 3.1–3.4) |
| Delivering customer support in English and Indonesian | Registration data, Communications data (Section 3.6) |
| Responsible gaming monitoring and intervention | Responsible gaming data (Section 3.5), Financial data (Section 3.3) |
| Personalising your experience and recommending relevant games | Technical data (Section 3.4), Transaction data (Section 3.3) |
| Sending promotional communications (where opted in) | Registration data, Communications data (Section 3.6) |
| Platform analytics, performance monitoring, and improvement | Technical and device data (Section 3.4) |
| Complying with legal and regulatory obligations | All categories as required |
moba4 processes your Personal Data on the following legal bases:
Processing is necessary to perform our contract with you — specifically, to operate your moba4 account, process your deposits and withdrawals in IDR, credit bonuses, settle wagers, and provide customer support. Without this processing, moba4 cannot deliver the Services you have requested.
moba4 processes certain data categories to pursue its legitimate business interests, including fraud detection, anti-money-laundering screening, platform security, and responsible gaming monitoring. In each case, we have assessed that our legitimate interests are not overridden by your rights and freedoms as a data subject.
Where moba4 sends you marketing or promotional communications (e.g., bonus offer emails, seasonal promotions tied to Ramadhan, Idul Fitri, or major football events such as BRI Liga 1 and the Champions League), we do so only where you have given express prior consent. You may withdraw this consent at any time by contacting [email protected] or adjusting your notification preferences in your Account dashboard.
Certain processing activities — including KYC identity verification, anti-money-laundering record-keeping, and data retention for regulatory audit purposes — are carried out because moba4 is required to do so under the terms of its international operating licence and applicable anti-financial-crime regulations.
moba4 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We share data only in the following controlled circumstances:
To process your deposits and withdrawals in IDR, moba4 shares the minimum necessary financial data with authorised payment partners including local Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja). These partners process your data solely for payment execution purposes under binding contractual obligations.
moba4 works with internationally recognised KYC verification service providers to validate the identity documents you submit. These providers receive only the documents and data necessary for verification and are contractually prohibited from using your data for any purpose other than the verification service.
When you play casino games, slots, or live-dealer tables on the moba4 Platform, certain technical gameplay data (session ID, wager amounts, game outcomes) is shared with the relevant game studio — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, and Spribe — solely to enable game delivery and dispute resolution.
To protect the Platform and its players from fraud and financial crime, moba4 may share data with fraud-prevention agencies and anti-money-laundering screening databases. Such disclosures are made strictly on a need-to-know basis and are governed by applicable data protection and financial crime prevention frameworks.
moba4 will disclose Personal Data where required to do so by a valid legal order, court judgment, regulatory direction, or law enforcement request issued by a competent authority in the jurisdiction of moba4's operating licence. We will, where legally permissible, notify you of such a disclosure prior to complying.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of moba4's assets, your Personal Data may be transferred to the successor entity as part of that transaction. We will notify you via the email address registered to your Account in advance of any such transfer becoming effective.
moba4 operates infrastructure that may involve the transfer of Personal Data to servers and processors located outside Indonesia. Such transfers may occur when data is stored in cloud data centres or when it is processed by a KYC partner, game studio, or fraud-prevention service with operations in a different jurisdiction.
In all cases, moba4 ensures that international transfers are protected by appropriate safeguards, which may include:
If you wish to obtain further information about the specific safeguards applied to any international transfer of your data, please contact our privacy team at [email protected].
moba4 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or our international gaming licence obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Regulatory / contractual |
| KYC identity documents | 5 years after account closure | AML / legal obligation |
| Financial transaction records | 7 years from transaction date | AML / tax / legal obligation |
| Responsible gaming records | Duration of account + 5 years | Licence requirement |
| Support communications | 3 years from last interaction | Legitimate interest / legal |
| Technical / device / log data | 13 months from collection | Legitimate interest |
| Marketing consent records | Until consent is withdrawn + 3 years | Legal obligation (proof of consent) |
When a retention period expires and there is no overriding legal or regulatory reason to retain the data further, moba4 will securely delete or anonymise the Personal Data concerned.
Cookies are small text files placed on your device by the moba4 Platform when you visit. They allow the Platform to recognise your device across pages and sessions, maintain your logged-in state, and remember your preferences.
You may control or disable cookies through your browser settings. Most modern browsers allow you to block or delete cookies entirely, or to block cookies from specific websites. Note that disabling strictly necessary cookies will prevent you from logging into your moba4 account and accessing Platform features. Instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Opera) are available in each browser's help documentation.
As a registered moba4 player, you hold the following rights with respect to your Personal Data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request" and your registered username or email address. moba4 will respond within 30 calendar days.
You have the right to request a copy of all Personal Data moba4 holds about you, together with information about how it is being used, who it has been shared with, and how long it will be retained.
If any Personal Data moba4 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update many details (email address, phone number, residential address) directly through your Account dashboard.
You may request that moba4 delete your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing was unlawful. Please note that erasure requests may be subject to overriding legal or regulatory retention obligations (see Section 9).
You have the right to request that moba4 restrict the processing of your Personal Data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing and moba4 is verifying whether its legitimate interests override your objection.
Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format and to transmit it to another controller.
You have the right to object to processing of your Personal Data carried out on the basis of moba4's legitimate interests, including profiling for responsible gaming monitoring. moba4 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, email [email protected] or update your Account preferences.
moba4 applies a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
While moba4 applies all reasonable security safeguards, no internet-based platform can guarantee absolute security. You are responsible for keeping your moba4 login credentials confidential and for logging out of the Platform when using shared or public devices.
moba4 enforces a strict 21+ only policy across all products and services on the Platform. The moba4 Platform is not directed at, and is not intended for use by, any person under 21 years of age.
moba4 does not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step of the account registration and KYC process. If moba4 discovers or has reasonable grounds to suspect that an account has been registered by a person under 21, the account will be immediately suspended, all balances forfeited, and any Personal Data collected will be securely deleted to the extent permitted by applicable law and regulatory obligations.
If you are a parent or guardian and believe that a person under 21 has registered an account with moba4 using your information or without your knowledge, please contact our support team immediately at [email protected].
moba4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the evolution of our services. When we make a material change to this policy, we will:
Your continued use of the moba4 Platform after the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with any changes, you should stop using the Platform and may request closure of your Account and deletion of your data as described in Section 11.
We encourage you to review this Privacy Policy periodically to remain informed about how moba4 protects your personal information.
For any questions, concerns, or requests related to this Privacy Policy or moba4's handling of your Personal Data, please contact our privacy and data protection team through the following channel:
All data transmitted between your device and moba4 is protected by bank-grade 256-bit SSL encryption, keeping your personal and financial information secure at all times.
Age verification is mandatory for every moba4 account. KYC checks ensure that all players are aged 21 or above before withdrawals are approved or higher limits granted.
moba4 never sells, rents, or trades your personal data to third-party advertisers or data brokers. Your information is used solely to operate your account and improve your experience.
Access, correct, restrict, or request deletion of your data at any time. moba4 responds to all verified data subject requests within 30 calendar days.
Your BCA, BRI, BNI, Mandiri, and e-wallet credentials are tokenised immediately after processing — raw account numbers are never stored in plain text on moba4 servers.
Our bilingual (English and Indonesian) support team is available around the clock to handle privacy queries, data requests, and account security concerns at [email protected].
Your Data is Safe with Us
Now that you understand how moba4 protects your privacy, explore our full range of games — from BRI Liga 1 sportsbook markets and live casino tables to 500+ slots. All transactions in IDR. Adults only (21+).